In this episode, James Ferguson, Director of Culture for Worsak Hotels, takes us through his unconventional path from hotel operations to a people-first HR role designed to elevate workplace culture. He breaks down why genuine recognition, clear communication, and employee engagement aren’t just “nice to have,” but essential to building teams that thrive. James also dives into his book, The Confetti Culture Playbook, revealing how small moments of celebration can transform morale and make employees feel truly valued. Along the way, he shares candid insights on the challenges of culture work, the power of networking, and the ongoing learning that shapes great leaders.
