In this episode, Whitney Lee sits down with Cortnie Cozeck, VP of Operations for Barter and Shake, to uncover the story behind her journey in hospitality and the unique experiences her brands bring to life. They dive into the innovative concepts behind Barter and Shake, exploring how storytelling in cocktails and curated experiences can transform a night out into something memorable.
Cortnie shares her perspective on building a positive workplace culture, hiring for hospitality, and navigating the challenges of generational differences in the workforce. She also discusses the future of experiential bars and how meaningful human connections drive guest satisfaction. Plus, listeners get an inside look at her consulting agency, Cozeck Leadership Consulting, which helps organizations elevate their culture and leadership practices.
This episode is a masterclass in blending creativity, culture, and leadership in hospitality, perfect for anyone looking to elevate the guest and employee experience alike.
